The Billing Process
We know your time is valuable, so when you are ready to bill just provide us with the billing info and we will take care of the rest!
Our billing process has been designed with the ease and convenience of our clients in mind.
We receive your billing info
An email will be sent to confirm we have received the billing sheet(s)
And are working to generate and submit the accounts. Patient verification & eligibility checks will be performed as part of this process
Claims are sent via ECLIPSE for instant processing by Medicare and funds
Direct billed patients will either pay the total account; or claim from Medicare and their health fund before finalising the account
Medibill Professional will handle any account queries regarding the invoice or claim.
Service queries will be referred to the client
Electronic payments made directly to your account
Cheques will be made payable to the client and sent to us for banking and reconciliation
Payment Turnaround
Our payments are made direct to your account within days of being processed (not weeks as in the case for manual claims).
We receive any rejection notices from Medicare and health funds directly via the electronic communication system (ECLIPSE) so we can tend to the issues immediately and resubmit and investigate for fast payment.
Reporting
At the end of each month, we will email a detailed reconciliation report for the preceding month. These will be based on the statements of payment received from Medicare, health funds and remittances. It will outline the balance of accounts finalised and outstanding at that point in time.
Overdue Payments
We follow up on all rejected or delayed payments.
We liaise closely with Medicare, health funds and insurers to resolve any claiming issues and ensure prompt payment.
Payment Turnaround
Our payments are made direct to your account within days of being processed (not weeks as in the case for manual claims).
We receive any rejection notices from Medicare and health funds directly via the electronic communication system (ECLIPSE) so we can tend to the issues immediately and resubmit and investigate for fast payment.
Reporting
At the end of each month, we will email a detailed reconciliation report for the preceding month. These will be based on the statements of payment received from Medicare, health funds and remittances. It will outline the balance of accounts finalised and outstanding at that point in time.
Overdue Payments
We follow up on all rejected or delayed payments.
We liaise closely with Medicare, health funds and insurers to resolve any claiming issues and ensure prompt payment.